1: What are you trying to accomplish?
2: What's your evidence that you can accomplish it?
3: How is it possible that you can provide an open heart surgery in Iraq for less than $1,000? Is that the full cost?
4: So is that the same thing as saying that my donation doesn't really make a difference? That the "up to 85%" funded locally by those inside Iraq is all that is really necessary to make this work?
5: Any other costs?
6: What is the bottleneck to more surgeries: money or skilled labor?
7: I'm skeptical of non-profits and charities because they always seem to be asking for more money. How can I be sure that Preemptive Love Coalition has "room for more funding" and that I'm not paying into a huge savings account, "Rainy Day Fund", or something similar?
8: Do you have enough volunteer surgeons available for unfunded Remedy Missions? (i.e., are there trips that you could fund if you had more money, or is there a labor bottleneck?)
9: Many heart surgeries require follow-up treatment (including additional surgeries). Do you have a way of providing these to patients?
10: How do you assess whether surgeries are completed competently and appropriately?
11: What is the rate of complications during and following surgery?
12: How do you assess whether surgeons are performing additional surgeries that they would have not had the funding or motivation to perform otherwise?
13: How do you assess whether surgeons are charging their patients for the surgeries you fund?
14: Do you follow up with the surgeons you've trained to assess whether they are correctly applying their training?
15: What information is available on the activities - and competence - of the surgeons you've trained?
16: Where do surgeons work after completing training? Do they serve poor patients?
17: How much do you spend each year on "program" expenses and how much on "overhead?"


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 Q: What are you trying to accomplish?

A: Train Iraqi heart surgeons and nurses so they can eradicate the backlog of tens of thousands of Iraqi children waiting in line for lifesaving heart surgery. [Back to Top]

 Q: What's your evidence that you can accomplish it?

A: Each year we continue to increase Iraq's total number of pediatric cardiac surgeries with new surgeries in Iraqi centers that would not - indeed could not - have been accomplished otherwise. Ministry of Health (MOH) officials speculate 500 surgeries were accomplished in 2009 (of which we provided 23 - 4.6% - outside the country). The addition of our 82 surgeries in FY 2010 - to the 500 baseline - for a total of 582 approximated surgeries, represents an increase created by PLC of 14% over 2009. In FY 2011 we anticipate increasing Iraq's total number of pediatric cardiac surgeries to at least 719 (or another 19% over FY 2010 directly attributable to our surgeons and our training).

Each year the local teams with which we work will become more proficient, and each year they will independently take on a larger case load than they could have the year before. None of these figures yet account for that additional output.

In March 2010 the Iraqi Ministry of Health asked us to expand our work to three additional sites. In May 2010 we began additional discussions about establishing a fellowship program in which international surgeons and nurses would take up residence in the Iraqi system to train locally for 40 weeks out of the year.

Our model does not rely strictly on volunteers because the level of need in Iraq outstrips what we could reasonably supply through volunteer labor alone. Accordingly, we set our budgets so as to actually contract the international surgical and nursing staff we need to accomplish our mission.

Sure, this increases the cost-per-mission (and thereby, cost-per-child) over early "mission" models in which volunteerism was idealized and training was not necessarily prioritized. But our contract labor + volunteerism model is inarguably the only way to create a nationwide quarterly training program and fellowships inside Iraq with international experts across approximately 6-8 surgical sites. Moreover, our model does not face the same sluggishness of learning that other surgery organizations suffer because we do not have the same rates of turnover; we have incredible consistency across our programs and missions. [Back to Top]

 Q: How is it possible that you can provide an open heart surgery in Iraq for less than $1,000? Is that the full cost?

A: The "less than $1k" numbers we routinely publish represent the amount in "program costs" we spend from our international donor money. The figure does not necessarily account for every single management, overhead, or fundraising expense.

Our total expenditures for FY 2010 were $188,919. We performed 82 surgeries during the same period for a per child total of $2,304 (though this data is a bit moot moving into 2010-11 as we abandon our very expensive "surgery exports" program(s) in Turkey, etc. and focus henceforth on more cost-effective in-country surgeries alone).

When all of our Remedy Mission partners are taken into consideration - including the Iraqi Government, medical companies that donate medicines and supplies, and local organizations - the real Remedy Mission cost to all donors is in the range of $5,400 - $7,000. Put another way, up to 85% of the total cost of a single surgical/training mission is now subsidized by local, Iraqi constituent institutions. [Back to Top]

 Q: So is that the same thing as saying that my donation doesn't really make a difference? That the "up to 85%" funded locally by those inside Iraq is all that is really necessary to make this work?

A: There is not a single site across Iraq for which our Remedy Missions are fully funded. If we fail to provide our 15-19% of the overall budget, Remedy Missions fail, surgeons and nurses do not get trained regularly, on-site audits from our international team do not happen, up to 20 children are delayed from receiving surgery, and a few may even die or become inoperable. Your role in funding the remaining 15-19% is as critical in the short term as any other entity. A single Remedy Mission is binary - it either happens or it doesn't. Your money makes it happen. But our goal is to continue to graduate all our programs so they are 100% funded locally in the next 5-10 years. [Back to Top]

 Q: Any other costs?

A: Our numbers per Remedy Mission do not account for "indirect costs," such as the cost (or value) of our volunteer medical staff from around the world, costs to local healthcare systems, the cost of a family to travel to the surgery site, the opportunity costs of lost income for families as they wait for surgery, etc. The reason we think it's important to note this here is because lifesaving is actually quite difficult. Building a pediatric cardiac surgery system for the entire country of Iraq is laborious and full of complexities. [Back to Top]

 Q: What is the bottleneck to more surgeries: money or skilled labor?

A: People often assume that the biggest need is more Iraqi heart surgeons. We could use a few more, but the real bottleneck is skilled nurses, technicians, and non-surgical physicians. A surgeon is only as good as his support staff. One of our biggest challenges is training pediatric cardiac intensive care nurses. To date, we haven't found a better model than our Remedy Missions through which we bring quarterly hands-on training to local nurses (and surgeons) in Iraq. Rather than exporting the nurses to Europe or the USA for training (whose medical systems barely resemble the Iraqi system), we train them with what they have on hand in their local environment. [Back to Top]

 Q: I'm skeptical of non-profits and charities because they always seem to be asking for more money. How can I be sure that Preemptive Love Coalition has "room for more funding" and that I'm not paying into a huge savings account, "Rainy Day Fund", or something similar?

A: For the record, we are skeptical of non-profits as well! In 2012 PLC needs $350,000 on hand at any given time to cover our cash flow needs for up to three Remedy Missions per quarter. We are still 30% under-funded against that goal. In addition to cash flow needs, we still require 15-19% funding on most of our missions after local sources contribute their portion; we have un-funded pilot programs in new cities where local doctors have been requesting our help (but where weve yet to woo local philanthropists or health directors); and we have research and social service initiatives through our Followthrough program that require funding at present because we have not yet sought local funding for those initiatives (seeing as how they relate mostly to our Monitoring & Impact Evaluation objectives). Please see our "Funding Gap" page to look deeper into our anticipated program costs, the sources of funding we are counting on, and the funding gap between the two for the next few years. [Back to Top]

 Q: Do you have enough volunteer surgeons available for unfunded Remedy Missions? (i.e., are there trips that you could fund if you had more money, or is there a labor bottleneck?)

A: Great question! We use a hybrid volunteer/staff model. Roughly 25-30% of any one of our Remedy Mission teams is employed by the International Children's Heart Foundation (typically the surgeon, scrub nurse, anesthesiologist, ICU doctor, and often a part-time ICU nurse). The remainder of the team typically comprises volunteer physicians, technicians, and nurses from across the world. Because the hardest-to-come-by positions are contract labor for us and NOT volunteers, we have never failed to run a mission for lack of personnel. We have only cancelled or turned down a request for a future mission due to lack of funding. [Back to Top]

 Q: Many heart surgeries require follow-up treatment (including additional surgeries). Do you have a way of providing these to patients?

A: Yes, we do. Our model dictates quarterly visits to each program site (a hospital inside a regional hub). Our reliance on local cardiologists ensures that the local team prioritizes and almost entirely sets the agenda for patient selection (within a development curricula) - after all, Iraqi doctors are the ones who are most intimately connected to the patients and their daily progress! When a local cardiologist sees a child who has either (1) deteriorated and requires another intervention or (2) advanced as expected to the next step of a complex, staged intervention, the child is prioritized for follow-up treatment. [Back to Top]

 Q: How do you assess whether surgeries are completed competently and appropriately?

A: Because we are a broker and play a combination administrative and financier role in the coalition of partners working in Iraq to develop pediatric cardiac care, we are able to stand in-between the local surgical team and the international surgical team (whom we contract as a third-party to train and perform surgeries in Iraq). If the local team or health directorate suspects a lack of competence in the international team, a cavalier attitude, or a single poor judgement call, our role is to be the go-between - to be the advocate for the local healthcare providers vis-a-vis the international surgical team.

Similarly, if the international surgical team feels pushed by the local surgical team to perform procedures with which they are uncomfortable or for which they think the local system is ill-prepared, they are able to refuse children for surgery and/or use us (PLC) as a go-between.

The checks-and-balance between the two teams helps us ensure surgeries are performed in a competent, appropriate manner. [Back to Top]

 Q: What is the rate of complications during and following surgery?

A: We report our in-hospital and 60-day mortality after each Remedy Mission. You can finds those numbers here. We also produce reports after each Remedy Mission detailing the trip, including data on intraoperative complications, post-operative complications, and mortality. You can find those reports here. We are also deliberately raising the funds necessary to help us bring our various heart hospitals into compliance with the International Quality Improvement Collaborative for Congenital Heart Surgery in Developing Countries. If this kind of quality improvement and reporting initiative interests you, we are currently looking for financial partners for our Followthrough program. [Back to Top]

 Q: How do you assess whether surgeons are performing additional surgeries that they would have not had the funding or motivation to perform otherwise?

A: Pediatric heart surgery in Iraq is almost nonexistent without our work. There are two active programs for relatively simple surgeries (one in Erbil and one in Baghdad). Local surgeons claim that combined they perform no more than a few hundred pediatric surgeries a year. In every location where we work, pediatric heart surgery is effectively nonexistent. Therefore, every surgery performed at our program sites (both when we are present and when we are not) are "additional surgeries" that they would not have had the SKILL to perform without the FUNDING we employed to train them in their local environment. [Back to Top]

 Q: How do you assess whether surgeons are charging their patients for the surgeries you fund?

A: Because we work in public (government) hospitals - and because healthcare in Iraq is provided almost entirely free of charge - it is widely known that any cardiologist, surgeon, or administrator seeking compensation for services is acting outside of Iraqi law. [Back to Top]

 Q: Do you follow up with the surgeons you've trained to assess whether they are correctly applying their training?

A: We see them quarterly in their local environment and perform real-time audits of their skills, recollection of past training, application of new techniques, etc. Additionally, our international surgeon remains on call at any time via phone, Skype, or email for consultation. [Back to Top]

 Q: What information is available on the activities - and competence - of the surgeons you've trained?

A: Because our Remedy Mission training program only began in late 2010 - and pediatric heart surgery at our sites across Iraq is the same age - there is still relatively little independent practice to report, and therefore little data on the activities and competence of our surgeons and their teams. But as they begin performing more surgeries independently, we are trying to align each site/surgical team with the International Quality Improvement Collaborative for Congenital Heart Surgery in Developing Countries (a data collection and tracking initiative of Children's Hospital Boston and Harvard University). [Back to Top]

 Q: Where do surgeons work after completing training? Do they serve poor patients?

A: As of Q2 2011 there was only one private hospital in Iraq (to our knowledge) providing pediatric heart surgery (and those surgeries were on the lower end of the complexity scale). Our work does not necessarily mean to exclude private hospitals as they continue to come online and become viable options, but at present the government system has a better equipped foundation for training local surgical teams. As we look to fully graduate our local surgical teams in the next 5-10 years, we imagine that most of them will stay in the public sector for all of the stability, pensions, and benefits of loyalty provided to those who stick with it. But, undoubtedly, some will seek positions at private hospitals (assuming private hospitals are willing to invest in the requisite capital purchases necessary to establish a credible program). In the public sector, rich and poor are served alike. In the private sector, poorer patients would be at an obvious disadvantage. [Back to Top]

 Q: How much do you spend each year on "program" expenses and how much on "overhead?"

A: As a rule, we do not adhere to the model that claims that "overhead" is somehow bad and "program" is somehow good. There are very bad program expenses. There are overhead expenses that are excellent investments. We agree with Paul Brest, President of the Hewlett Foundation, when he said, "Achieving a low overhead ratio drives many charities to behaviors that make them less effective and means more, not less, wasted dollars." Therefore, we spend as much on overhead as we need to accomplish our mission. The mission itself is our North Star - not arbitrary (even harmful) standards about overhead-vs-program expenditures. For the record, however, you can find a current pie chart of our expenditures here (and if you're into that sort of thing, you'll probably be impressed!). [Back to Top]

Jeremy Courtney Founder, Executive Director Twitter: @Jeremy_Courtney

“I'd love to hear any critique or questions you might have!”

DROP A NOTE OR DONATION BY MAIL: Preemptive Love Coalition 1300 Darbyton Dr. Hewitt, TX 76643 GIVE BY PHONE: To make a gift over the phone, using your credit card (Visa, MasterCard, American Express, or Discover), please call +1 (806) 853-9131 during normal business hours. IRAQ OFFICE: +964 770-355-6298 (local)

STAFF

Jeremy Courtney Founder & Executive Director, Iraq It’s hard to write about what Jeremy can do, because we’re not really sure what he can’t do. Between web & graphic design, photo and videography, writing & recording music, learning languages, fundraising and much more, he’s quite multi-talented. But it’s his vision-casting and leadership that drive Preemptive Love forward. For more of Jeremy’s story –> Twitter: @Jeremy_Courtney
Cody Fisher Founder & Development Director, Iraq Cody is the epitome of a peacemaker, and it shows. You can see it in the books he reads, the things he says (and the way he says them), or just the way things feel calmer when he’s around. For him, a good day is spent waging peace through photography, storytelling, stirring up dialogue, saving kids, and inspiring communities to engage “the other”. For more of Cody’s story –> Twitter: @candmfisher
Awara Hassan Mama Regional Development Officer, Kurdistan, Iraq Awara is East-meets-West. Originally born in Iraqi Kurdistan, Awara went to England when he was 9 and lived there for more than 10 years. But in 2006, he returned to his homeland with a passion for facilitating peace among his compatriots. He’s traveled abroad to care for families as a program manager and he leverages his connections and cultural know-how to act as a key asset in local, long-term development. Why does Awara do all this? Ask him, and he’ll tell you without blinking: “I do this for GOD.”
Michelle Fisher Finance Director, Iraq Michelle double-majored in International Business and Management. Mix that in with her years of experience living overseas, and you’ve got a perfect fit for our Financial Director. Without Michelle to write up financial reports, keep track of donations, and reconcile our accounts (and much more), we couldn’t do what we do! When not crunching numbers, Michelle can be found visiting families, hosting friends, and checking up on children after their surgery. For finance-related questions, please feel free to email Michelle: michelle[@]preemptivelove.org
Matt Willingham Press Secretary, Iraq Matt started tracking with PLC’s work back in the beginning. After visiting Iraq and seeing PLC’s work first-hand, he felt compelled to come on full-time. His love for the written word coupled with an addiction to social media make him a great addition to our online development team. Matt is also fond of traveling, discussing and reading theology, taking photos and spicy food. Twitter: @mehtin
Cayla Willingham Remedy Mission Coordinator, Iraq For Cayla, a short conversation with Jessica Courtney over coffee in college was the first of many dominos to fall toward Iraq. Fast-forward to today, and you’ll find Cayla visiting families and coordinating all the logistics for our volunteer teams from around the world. Off the clock Cayla enjoys cooking up great food, haggling at the local bazaar, and dominating at Words With Friends. Yes, dominating.

BOARD OF DIRECTORS

David Statham
Chairman
David Statham is Technology Manager, North American IS Strategy & Innovation, and Resource Management at Toyota Motor Sales in Los Angeles, CA. David works directly with Toyota’s North America CIO and previously provided IT consulting to multiple Fortune 500 clients (e.g. Warner Bros, Fox Entertainment, Microsoft, and Sony). He was honored as Toyota’s “Employee of the Month” in September 2009 for his work in Iraq with the Preemptive Love Coalition. Mr. Statham received his BS in Management Information Systems from the University of Arizona in 1998.

Justin Blount
Corporate Secretary
Justin Blount has served as Life Partners, Inc.’s (LPI) Associate General Counsel since November of 2005. Mr. Blount is admitted to practice law in all state courts in the State of Texas and has been admitted to practice in the United States District Court for the Western District of Texas. Mr. Blount handles general legal and regulatory matters with multiple state and federal regulatory agencies. Mr. Blount holds a Bachelor of Business Administration with an emphasis in Finance from Southwestern Oklahoma State University, where he graduated magna cum laude, a Juris Doctor from the Baylor University School of Law.

Preston Fischer
Director
Preston Fischer is an independent litigation technology consultant with specific focus on enterprise e-discovery and compliance. Bringing a history of e-discovery consulting and product management, Mr. Fischer equips Fortune 500 firms and Federal agencies with needed expertise to meet the unique technical challenges posed by complex litigation and regulatory requirements. His experience within the industry includes executive leadership roles in litigation support firms and enterprise software providers. Mr. Fischer holds a BBA from Howard Payne University and a MBA from Texas A&M University – Corpus Christi.

Cody Fisher
Director
Cody’s life has been centered around developing communities around him, starting with the community in Southern California where he grew up. After graduating from college in the Midwest, he immediately moved back to California where he began investing in and mentoring local youth. His influence began to expand to the streets of Santa Barbara where he immersed himself and others in the forgotten culture and lives of those living on the streets while teaching them how to effectively come alongside others and walk with them towards multi-dimensional reconciliation. Cody’s passion for empowering others began to lead him all over the world and in 2007 it put him in northern Iraq where he began to spearhead projects for an NGO that had helped rebuild Kurdistan and Iraq since 1991. PLC is one of the results of his growing passion for those around him and his desire to see them empowered to go out and empower others.

Jim King, Ph.D.
Director
In 1993, Dr. King went to the University of Mary Hardin-Baylor as Chairperson of the Computer and Information Sciences Department. He became Dean of the College of Business in March, 2000. Dr. King currently consults in business process and systems integration and micro-enterprise development in developing countries. Dr. King received his B.B.A. in Accounting and Quantitative Business Analysis from Baylor University in 1978 and his M.B.A. from Baylor in 1979.

Jeremy Courtney
Director
Jeremy began writing business plans for fun as a junior in college. In 2003 Jeremy and his wife moved to Istanbul, Turkey in hopes of launching one (or more) of these business plans. But doing business cross-culturally and internationally proved to be far more difficult in real life than it was on paper. After a few ditched efforts at social entrepreneurship in Istanbul and south-eastern Turkey, Jeremy was encouraged to pursue a few of his ideas by friends in northern Iraq. A full-time day job with an international relief and development organization gave him his first taste of success in marketing, messaging, fundraising, and seeing people’s lives positively transformed by social programs. It was in this context of success (and not a little failure) that the ideas for Buy Shoes. Save Lives. and the Preemptive Love Coalition were ultimately formed (ironically, without a business plan).